Terms and Conditions

Terms and Conditions

By placing a booking with BestCoachHire.com.au, the Customer acknowledges that they have read, understood and agree to accept the Terms and Conditions as detailed below.

1. DEFINITIONS

In these terms and conditions, reference to "the Customer", "you" or "your" are references to the customer, all passengers and any assistance animals travelling.

In these terms and conditions, reference to "company", "us", "we", or "our" are references to BestCoachHire.com.au, its subsidiaries, brands or identities under which the company may trade.

2. WHEN THESE TERMS AND CONDITIONS APPLY

2.1 Application of Terms and Conditions

Your booking is accepted subject to the following terms and conditions. By confirming your booking you accept that these terms & conditions will apply.

No employees, agents or other personnel or representatives should alter the terms and conditions set out in this document. However, we reserve the right to waive any enforcement of any terms on a case-by-case basis.

We only contract Australian ground transport operators who meet our stringent quality control standards to provide services to our customers throughout the country.

2.2 The Australian Consumer Law

There are certain consumer guarantees and rights that exist under the Australian Consumer Law, as contained in Schedule 2 of the Competition and Consumer Act 2010. These guarantees and rights will not be limited by the terms and conditions set out in this document.

Under the Australian Consumer Law, the following guarantees will have to be included in all Services (including our services):

Guarantee as to due care and skill;
Guarantee as to fitness for a particular purpose;
Guarantee as to reasonable time for supply (if no time is specified).

Consumers have the right to seek a remedy in accordance with the Australian Consumer Law when we fail to deliver services in accordance with these consume guarantees.

3. QUOTATION

Under no circumstances the quoted price should be used outside of the operator and vehicle, unless such use is stipulated by us in writing. All times and duration of all journeys are purely advisory based on past experience at the relevant time and not guaranteed by us.

In order for us to provide an informed and accurate quote and booking confirmation, customer should agree to provide us with all the relevant and accurate information about the travel, purpose and vehicle requirements. Customer should not provide misleading or withhold any information that the customer reasonbly know, or ought to know, maybe potentially relevant at th time of the quote or booking. If the customer fails to comply with this term and presents a previously unknown risk to us or the operator, or we cannot meet any requirements under law, or where addtional fees and charges would have been payable, the booking will be cancelled at our sole discretion. No refund of the booking if it is cancelled by us in these circumstances.

It is your responsibility to accurately determine the departure time of any journey included in the reservation to ensure that you arrive at your destination on time. When determining your departure and journey time, you must reasonably consider and allow additional time to deal with any foreseeable potential delays, obstacles, the possibility of accidents, any other potential risks, or indirect losses in all cases. We remind you that traffic is particularly vulnerable to traffic congestion, road works, road diversions, bad weather, other vehicle mechanical failures, and accidents that may seriously hinder, hinder, or hinder scheduled on-time arrival. The more critical your arrival time is, the more extra time you must allow.

You certify and warrant that your reservation does not require the vehicle to travel on any unreasonably obstructed road, which may hinder or prevent the operator or the vehicle from completing the journey or reservation. This includes, but is not limited to, weight-restricted bridges or roads, unsealed roads, narrow access points, overhanging trees or power lines, low-level underground passages, or roads that have unsafe turns or slants for the type of vehicle booked for the journey. You assume full responsibility and obligation for taking all reasonable measures to ensure that the route is free of any obstacles.

Despite the quotation, any increase that may occur in any applicable fees (such as airport fees, fuel surcharges, road tolls, ferries, entrance fees or parking fees) will be paid by you in addition to the quotation. Please also refer to the additional fees and charges below. The price is the latest price at the time of quotation and is subject to availability at the time of booking. All quotations include GST.

All prices are valid for 7 days from the date of publication, subject to vehicle availability, and can be withdrawn or changed without notice. Price changes may be due to increased product or service costs due to reasons beyond our control.

If there is an obvious error in the quoted/accepted price, we reserve the right to notify the customer of the error and provide the revised journey price and invalidate the quoted or confirmed reservation.

4. DEPOSIT AND FINAL PAYMENT

The following terms apply with respect to payment for bookings:

Any reservation requires a deposit equivalent to 25% of the reservation price to confirm the reservation. The balance of any amount payable must be paid no later than 14 days before the travel date:
If any balance due 14 days before the reservation has not been paid, we reserve the right to cancel the reservation and all advance payments will be confiscated to us
If you wish to restore any cancelled reservations through full payment, we can no longer guarantee availability or quotation, any restoration will be subject to the new quotation and the full payment from you.

If you choose to pay by credit card, fees and charges will be displayed and applicable at the time of purchase.

For some journeys, it may be necessary to provide accommodation for the operator, these costs will be borne by you and must be paid before the start of the journey. If the operator's accommodation is arranged and paid for directly by you, it must be a single room of a reasonable basic standard and include dinner and breakfast as appropriate.

An additional fuel surcharge of up to 15% of the booking value can be charged, which should be due 7 days before the travel date. Unfortunately, fuel prices may fluctuate between the booking date and the travel date, which can be a huge cost for large vehicles. These costs are largely unpredictable and beyond our control.

Any introduced third-party charges, as well as any increase in any statutory charges, taxes or fees (such as tolls, parking fees, consumption taxes, carbon taxes, fuel surcharges, or any other third-party fees) during the validity period, will be paid by you. Failure to pay any additional fees and charges will be deemed to have cancelled your reservation and will comply with our normal cancellation terms at the time of cancellation.

5. BOOKING CONFIRMATION

Once you accept our offer and wish to continue booking, we will send you a booking confirmation based on the same details.

It is the responsibility of the customer to check the accuracy and completeness of the booking confirmation, and any discrepancies found in the booking confirmation should be notified to the company as a matter of urgency.

If the customer requests a modification to his reservation, the modification will only be deemed to have been implemented after the customer confirms in writing and the company has confirmed the modification through a new booking confirmation.

You must not assume that the booking confirmation provides any vehicle, type, standard, quality, capacity, quantity, service, facility, pick-up, destination, travel, admission, ticket, ferry, toll, parking, accommodation or other fees and charges if this is not clearly stated.

6. BOOKING AMENDMENT

If you need to make changes to a confirmed reservation, you must contact us directly and obtain a new booking confirmation, detailing any changes. Additional fees may apply for modifying reservations. You must accept any new booking confirmation in writing and immediately pay us the difference in any fees and charges payable. If this does not happen, the earlier booking confirmation will continue to apply.

Without our prior consent, you may not directly contact the operator or negotiate any changes. The operator has no right to agree to any changes or charge additional fees on our behalf. In some cases, we may agree to modify the reservation and let you pay any additional fees and charges directly to the operator, but we must obtain our express permission in advance.

If we are unable to accept the modification due to the lack of available operators or vehicles, you can cancel your reservation by providing us with the required notice in accordance with our cancellation terms and conditions.

7. BOND

The company may charge a refundable security deposit for employment that it believes is at risk of additional costs and/or damage. Examples: weddings, inbound overseas customers, late night and/or party-related employment, etc.

For any reservation to pay for excessive cleaning or damage to the vehicle, we may pay us a refundable deposit, or we may pay a deposit to the operator at our sole discretion. Generally speaking, the deposit may be between 200 and 500 AUS dollars, depending on the nature of the trip and the number of passengers. From the date of booking to the date of departure, you can request a deposit at any time. If the vehicle is not over-cleaned or damaged, the deposit paid to us will be refunded within 24 hours after the work is completed. If the deposit is paid directly to the operator, it will usually be refunded to you immediately after the work is completed to complete the reservation.

If the deposit is not enough to cover all excessive cleaning or vehicle damage and other foreseeable losses, you will need to pay any additional amount listed in the compensation form.

8. BOOKING CANCELLATION

8.1 Where You Cancel

If you are unable to continue your reservation or change your mind, we will not provide refunds or credits unless specified in our terms and conditions. All cancellation requests must be made in writing by you. We reserve the right to charge the following cancellation fees:

Reservations cancelled 14 days or more before travel: 50% of the reservation value:
Reservations cancelled 7 days or more before travel: 75% of the reservation value:
Reservations cancelled within 7 days before travel: 100% of the reservation value:
In all cases, the total fee we charge will not exceed the value of the reservation:
In addition to any cancellation fees we charge, you will also be responsible for paying any cancellation fees or charges charged by third parties (such as venues or accommodation providers) in accordance with their cancellation policies, which may be related to your reservation or travel;
Any fees for credit or debit card processing, bank transfer, international currency exchange or other processing fees incurred by us are non-refundable, and we further reserve the right to deduct any such fees or expenses incurred by us in the process of processing refunds to you.

8.2 Where We Cancel

If we are unable to provide a vehicle or vehicle to meet all or part of your reservation due to unforeseen problems, emergencies, unavailability of operators or vehicles, and any other reasons, we will take all reasonable measures to provide alternative operators or vehicles, or other alternative solutions to meet your transportation needs. If this is not possible in this case, we reserve the right to cancel the reservation and refund all payments made by you pro rata. We shall not be liable or liable for any foreseeable and indirect losses suffered by you, and it is reasonable and feasible to provide as much notice as possible in this case.

8.3 Force Majeure Cancellations

Force majeure as defined in the terms and conditions is an event that directly hinders or prevents you from getting on the bus or we are unable to provide the vehicle at your pick-up point or destination, and under reasonable circumstances will invalidate the reservation and performance requirements. Notice provided by you or us. Reasonable notice means providing written notice within 48 hours after we or you know or should know that an event that may hinder or prevent a reservation has occurred. In these cases, the reservation is cancelled, the reservation is not due or payable, all prepaid payments will be refunded, no cancellation fees or fees will be paid, and no compensation will be paid.

9. CONDUCT DURING TRAVEL

9.1 Adult Supervision

We require you to always have at least one responsible adult passenger (18 years old or above) throughout your journey.

9.2 Dress Standards

We require all passengers to comply with the minimum dress code for any service, including shirts, shorts/pants/skirts, and footwear. There should be no wording or images that may be offensive.

9.3 Food and Beverages

Food and beverages may not be consumed on any vehicle without our prior written approval. In this case, a security deposit may be required to compensate for the risk of damage to the vehicle. Smoking is prohibited by law on any of our vehicles.

9.4 Behavior

You expressly promise us a certain degree of peace and comfort, treat the operator in a safe, respectful and polite manner, and fully comply with all reasonable requirements of the operator throughout the trip.

10. ANIMALS

Except for recognized assistance dogs (including guide dogs), no vehicle booked under the terms of this agreement may carry any animals unless the company's special written permission has been obtained before the start of any journey.

The inclusion of this clause should not be regarded as implying that the transportation of animals other than recognized assistance dogs will be allowed, and specific requirements may be placed on the restraint of the above animals to ensure the safe transportation of any licensed animals given. Failure to comply with any reasonable requirements may result in the termination of the journey, the removal of animals from the vehicle, and additional charges for any damage or confusion left in the vehicle.

11. LUGGAGE

11.1 Responsibility for Luggage

You are responsible for all baggage, carry-on baggage and personal belongings. We do not assume any responsibility, nor are we responsible for the damage, theft or loss of any luggage in the car. Even the car is locked.

You may not leave your luggage or personal belongings in the car without your supervision or our prior written consent. If we agree in writing to store your personal belongings or luggage, we will do so at our own risk.

11.2 Prohibited Items

We can refuse to transport any baggage if we reasonably believe that the baggage is:

Not safe;
Hazardous substances or dangerous goods;
May be damaged during travel; or
May cause damage to other passengers' baggage or any other property;
If we refuse to transport the baggage, you will bear all the costs of the alternative travel of the luggage.

11.3 Unclaimed Luggage

If the passenger leaves a piece of luggage on one of the operator's vehicles:

We will make every reasonable effort to identify the owner of the baggage and notify them of unclaimed baggage. You will be solely responsible for baggage collection.
Any freight incurred in transporting your luggage to other locations will be borne by you.
We will keep the item as a lost item for 90 days. If the item is still unclaimed at the expiration of the storage period, we will dispose of the item at our sole discretion.
We are not responsible for any loss, expense or inconvenience caused by you.

11.4 Lost Items

Throughout the trip, you must keep all valuables and belongings safe, or store them safely at all times. We will do our best to help you find any lost items, but we are not responsible for any related or suffered losses.

12. SCHEDULING

We will do our best to arrive, leave and reach your destination at the scheduled time. However, our ability to provide timely and safe travel services depends to a large extent on many unforeseen or beyond our reasonable control factors. Therefore, we do not guarantee that we will depart or arrive at the specified time at the time of your booking, nor shall we be liable for any losses suffered as a result. We strongly recommend that you ensure that you allow enough time to respond to emergencies and purchase insurance to deal with any unexpected interruptions when making travel plans.

If our negligence may cause an unreasonable delay in arriving at your destination, you may be entitled to the goodwill payment specified in the compensation form for more details.

13. ROUTE

Unless the renter has informed and designated a specific route at the time of booking, the selected route will be completely determined by the company or the driver based on the road, traffic and weather conditions at the time of travel. The vehicle will depart at the time agreed by the renter when confirming the reservation; if the selected route is not actually the shortest, no price discount will be given.

All pick-up locations and travel routes must be legal pick-up and drop-off locations and suitable for the vehicle used. If this is not the case, the driver will inform the customer of the nearest pick-up or drop-off location that meets this requirement, or take the travel route required to meet this requirement

Stop will be carried out in appropriate locations to meet the legal requirements regarding breaks and rest for drivers. The renter is responsible for all passengers at these times. The company shall not be liable for any losses caused by the passenger's failure to comply with the instructions of the lessee.

Any changes to the route requested by the customer are at the driver's sole discretion. If the driver requests and agrees to additional drop-off points, the driver may charge an additional fee.

14. DRIVER'S HOURS

The driver's time (fatigue management) and rest time are strictly regulated by Australian state and federal laws, and the renter is responsible for the time agreed upon when confirming the reservation. The renter agrees that neither they nor their passengers shall delay or interrupt the journey, causing the driver to violate the driver's time regulations, and must strictly abide by all pick-up times included in the booking confirmation. If any breach of contract may occur, the renter agrees to pay any additional costs incurred as a result.

15. DEPARTURES

15.1 Departures Generally

You must arrive 15 minutes before the departure time to ensure that all passengers are assembled and ready to carry any luggage on board, and present appropriate identification to the operator when requested.

15.2 Airport Departures

You must notify us of the flight number and scheduled arrival time, and book a fixed pick-up time in order to allow sufficient and reasonable time for disembarkation, potentially longer walking distance, baggage claim, security check, passport check, customs and biosafety check, and go to the meeting point 15 minutes before the departure time.

16. DELAYS & NO SHOW

16.1 Your Delay

You must notify us of any possible departure delays immediately (but no later than 15 minutes before the scheduled departure time).

If you contact us to notify a delay of 15-30 minutes from the departure time, we will continue the reservation, but only if you have paid any additional fees and fees payable as specified in the compensation form.

If you contact us to notify of a delay or more than 30 minutes from the departure time, we will make every effort to continue the reservation, but this will depend on the availability of the operator and pay any additional fees and expense compensation forms.

16.2 Your No Show

In the following cases, your reservation will be considered a no-show:

You notify us of your delay before the departure time, and it may or may exceed 30 minutes from the departure time, which will unreasonably hinder or prevent the operator's other reservations or commitments; or
If you fail to arrive within 15 minutes of the departure time, and you fail to contact us, and our attempts to contact you are unsuccessful.

If your journey or reservation is deemed to be a no-show, we will confiscate all booking fees and fees and will not refund any amount. Subject to your compliance with these terms and conditions, we will continue to perform any remaining journeys in the reservation. We shall not be liable or liable for any alternative or alternative transportation, or any other losses suffered by you or any third party due to your non-appearance.

16.3 Our Delay

If there is any unexpected delay in the operator or vehicle, we will try our best to notify you as soon as possible before the departure time. It is important that any delay in departure will not necessarily cause you to be late to your destination, and the operator can make up for the time safely and reasonably during the journey.

If you reasonably comply with our warnings and requirements, including additional time for potential delays in our vulnerable and high-risk industries, the delay of up to 30 minutes to the arrival time of your destination should have little or no impact on your travel purpose.

If you request to cancel your reservation and we have reason to believe that we can reach your destination within 30 minutes of the scheduled time, in this case any cancellation request will not be refunded. We shall not be liable or liable for any alternative transportation you choose to take or any other foreseeable or indirect losses suffered as a result of your cancellation in these circumstances.

If you request to cancel your reservation when we expect to arrive 30 minutes after the scheduled time, this will have a significant impact on your travel purpose, and you have provided reasonable additional time in all cases, you may be entitled to the goodwill payment listed in the compensation form. We shall not be liable or liable for any alternative transportation you choose to take or any other foreseeable losses suffered as a result of your cancellation.

If you fail to reasonably comply with our warnings or instructions, including reasonable additional time in all cases, and this is an important factor in causing you to suffer any losses, you will not be entitled to the refund or goodwill payment amount specified in the compensation. We further shall not be liable or liable for your losses or any third-party losses that occur in these circumstances.

If our negligence is the main cause of the delay in your arrival and has proven to have a significant impact on your journey or booking purpose, you may be entitled to the pro rata goodwill payment listed in the compensation form.

16.4 Our No Show

If the operator or vehicle does not arrive within 30 minutes after the departure time, the operator or vehicle will be deemed to have not appeared, and the operator and we have delayed contacting you without trying, and you have tried to contact us and the operator without success.

If the operator or vehicle is deemed to have not appeared during a particular journey, you may be entitled to a pro rata goodwill payment. We will continue to execute any remaining journeys in the reservation. We shall not be liable or liable for any alternative or alternative transportation, or any other indirect losses suffered by you or any third party.

16.5 Vehicle Not As Booked

Due to unforeseen reasons, we may, at our sole discretion, replace any vehicle with another vehicle or a vehicle of similar capacity and safety. If we are operationally forced to provide vehicles of higher standards or larger seating capacity in this case, you will not be charged any difference (unless you increase the number of passengers in the original reservation). The alternative vehicle may be different from the level of facilities booked, in which case we may pay you a bona fide payment, as listed in the compensation form for the trip.

16.6 Breakdown

We sincerely provide suggestions on the journey time, but we cannot guarantee that the journey will be completed at a specific time, and we do not assume any responsibility or obligation due to unforeseen vehicle failures or mechanical problems that occur on the way to you or the booked destination. We will make every effort to provide alternative vehicles or alternative means of transportation that can be reasonably used in all circumstances.

If we cause an unreasonable delay in arriving at your destination, you may be entitled to the goodwill payment listed in the compensation form for more details

17. USE OF VEHICLE

Any changes to the route requested by the customer are at the driver's sole discretion. If the driver requests and agrees to additional drop-off points, the driver may charge an additional fee.

The lessee and the lessee's party are responsible for acting in an appropriate manner during the journey. The driver is responsible for the safety of the vehicle, so if the driver believes that the passenger is not suitable for travel for any reason, he can refuse to let the passenger on the bus or evict him from the vehicle (for example, drunk, aggressive or abusive). If the driver decides at his sole discretion that the behavior of any passenger may endanger the safety of others, the contents of the vehicle, or the vehicle itself, the driver may refuse to continue the journey.

In this case, it is up to the driver to decide that once the passenger or passenger leaves the vehicle, the journey can continue, but if the passenger's behavior leads to the termination of the journey, the company reserves the right to cancel any other part of the reservation, in this case, any payment has been confiscated, and no compensation or refund in whole or in part may be considered.

The renter or any passenger shall be responsible for any damage to the vehicle caused by the renter, and the renter shall bear all relevant expenses.

18. COMMUNICATION

Timely communication directly with us is imperative, as such:

According to our terms and conditions, you are obliged to communicate directly with us and provide reasonable notice.
You must keep in touch within 60 minutes of any pick-up or departure time in order to have necessary and timely communication with us and the operator.
You must directly communicate with us about any reservation changes, delays, operator issues, concerns, complaints, and any other matters directly related to your reservation or journey.
Any communication between you and the operator shall not exempt you from the requirement to communicate directly with us in accordance with these terms and conditions.

If you fail to communicate or notify us directly in accordance with the requirements of these terms and conditions, then we shall not be liable or liable for any failure to do so or for any failure to do so.

19. COMPLAINTS & FEEDBACK

We value timely feedback on our services to understand where we are doing well and where we can improve. As part of our commitment to understanding and improvement, we will actively request feedback after each reservation is completed.

You are welcome to provide feedback at any time, but if you request a refund or compensation, it must be submitted in writing and received by us within 30 days of completing the reservation. You must reasonably obtain and provide evidence in support of any refund or compensation claim in your request to us at the time. This includes but is not limited to photos, videos, statutory declarations and police reports. You must reasonably provide us with any other information or evidence we request, and if you fail to do so reasonably, you will waive all responsibilities and claims against us. We will follow procedural fairness and natural justice throughout the process. We will strive to make a decision based on the available evidence and the balance of probability within 14 days.

You agree that if there is a dispute over the reservation, you will not request a refund or object to the reservation fee through your card issuer or bank.

20. NON-DISPARAGEMENT

We and you agree not to make or induce and encourage others to make any derogatory or defamatory comments about each other. We and you agree that for any reason, these terms will remain valid after our working relationship is suspended or terminated.

This is not intended to hinder or prevent any legal civil or criminal claim from being filed or sued in accordance with the law.

21. LIABILITY

21.1 Indemnity

To the maximum extent permitted by law, you agree:

If you did not fully comply with our terms and conditions before or at the time of the loss, we will compensate any operator or third party for economic or non-economic losses, compensation or legal actions.
Compensate us for any claims that we may or have suffered economic or non-economic losses due to the operator's actions, negligence or other reasons.
Although our goal is to provide quality service to meet your transportation needs, nothing we do or say will imply or express any degree of calm, comfort, relaxation or enjoyment when using our services.

21.2 Our Liability

To the maximum extent permitted by law, and in the absence of compensation, you agree:

All conditions, guarantees and implied terms, whether statutory or other, are excluded from any goods or services we provide to you in accordance with these terms and conditions.
We shall not be liable for any legal fees and expenses, as well as but not limited to any indirect or consequential expenses, loss or damage, loss or damage to reputation, loss of goodwill, loss of profits, income, use, expectation or opportunity, wasted expenses, production losses or similar losses suffered by or in connection with your reservation or these terms and conditions
Immediately notify us of any matters that you reasonably know or should reasonably know may cause your loss so that we can take reasonable and timely measures to alleviate the loss.
Take all other reasonable measures to minimize any foreseeable losses in an urgent manner and to the greatest extent possible in this case
If you fail to reasonably take all measures to alleviate your loss or contact us at the relevant time, you will waive any liability and right to claim against us.
If you do not fully comply with the terms and conditions that may be directly or indirectly related to your liability claim, you waive all liability and claims against us.
If you have completed all the trips in your reservation, but you fail to contact us about any potential losses at the relevant time and before the completion of the trip, you will be exempted from our liability and obligations for any losses.
Our accumulated liability is limited to:
- 100% of the booking price related to any loss (directly or indirectly), or
- In any other case 200 Australian dollars
If we provide compensation, it is at our sole discretion, as a gesture of goodwill, without prejudice, without admitting responsibility, and cannot be used against us in any court.
We shall not be liable or liable for any loss or damage caused by the negligence, act or omission of any third party

21.3 Operator Liability

If you believe that the operator's behavior, behavior or negligence caused you losses, you can directly claim from it. If you ask us to do so, and to the extent permitted by law, we may assist you as appropriate and facilitate any discussions or negotiations on your behalf.

21.4 Your Liability

To the maximum extent permitted by law, you agree:

You shall be responsible for any additional fees or expenses incurred as a result of booking changes
You shall be responsible for any losses directly or indirectly caused by us due to your non-compliance with any of our terms and conditions
You are responsible for any losses suffered by the operator or a third party directly or indirectly due to your actions, negligence or non-compliance with any of our terms and conditions
If your reservation fails to proceed as scheduled, you shall be responsible and liable for any additional costs or expenses (including third-party charges)
If services from a third party (such as a venue or accommodation provider) form part of your reservation, you will be bound by the terms and conditions of these third parties regarding these services.
Nothing in these terms and conditions shall exclude or limit your liability to pay us additional fees and charges or compensation, as we stipulate in these terms and conditions for any violation of these terms and conditions.

21.5 Australian Consumer Law

Under Australian consumer law, if any compensation or limitation of liability contained elsewhere in these terms and conditions is unenforceable, you may be entitled to a remedy for breach of consumer warranty (for example, due to delay and cancellation). Factors that may be relevant in this regard include the reason for any delay or cancellation, the length of any delay, any delay notice provided to you, and whether we remedy the delay or cancellation, such as arranging for a replacement vehicle within a reasonable time (as the case may be). Our liability for violation of consumer guarantees is limited to:

Provide services again; or
The refund amount does not exceed the reservation amount.

22. SEVERABILITY

If a provision of these terms and conditions is or is found to be illegal, unenforceable, or invalid in any jurisdiction, it shall not affect (1) the enforceability or validity of any other provision of these terms and conditions in that jurisdiction, or (2) the enforceability or validity of this provision or any other provision of these terms and conditions in other jurisdictions.

23. CALL RECORDING

You acknowledge and agree that the call between us and you may be recorded, and no warning tone or notification will be issued during the call.

24. DAMAGES

You shall be responsible and liable for any damage to the vehicle caused by you or the passenger you booked. You are not responsible for the damage caused by the actions of us or any of our employees.

25. RIGHT TO REFUSE TRAVEL

We reserve the right to refuse to travel or take any passengers away from the vehicle if you:

Act in an offensive, destructive, threatening, threatening, violent, offensive, or illegal manner and may constitute:
Pose a threat to yourself, other passengers, operators, or property; or
Unacceptable distraction to the operator or risk to safe driving conditions;
According to our reasonable assessment, it seems to be under the influence of alcohol or any other drug or seems to be in possession of any illegal substance;
Suffering from an infectious disease that poses a risk to other passengers;
Observed smoking or attempting to smoke in the car, including any on-board toilet facilities:
Failure to comply with any applicable laws, rules, regulations or orders;
Have violated our terms and conditions before; or
Failure to comply with these terms and conditions.

When we exercise these terms, you will bear any additional costs, expenses or losses directly or indirectly caused by your removal or refusal to travel. You are not entitled to any refund, credit or compensation for booking or third-party expenses and losses

26. COMPENSATION TABLE

Any compensation we provide is a gesture of good faith, at our sole discretion, provided without prejudice to any interests, does not admit liability, and is inadmissible in any court. If there are multiple service problems, only the highest-value service problems can be compensated.

Nothing expressed or implied in this compensation form shall constitute invalidation, overturn, excuse or waive our reliance and right to enforce any express compensation or limitation of liability set out elsewhere in these terms and conditions.

If you need to pay additional fees and charges or compensation due to delays, reservation modifications, damage, driving on unsealed roads, you must pay them to us immediately or in accordance with our written agreement, at our discretion.

Issue	Payable by	Amount
Force majeure cancellation	No one	$0
Cancellation by us	Us
As a result of your breach of any terms and conditions		$0
In all other circumstances		100% refund where cancelled before travel commenced, or pro-rata refund on all travel not completed after commencement.
Cancellation by you	You
As a result of your breach of any terms and conditions		$0
In all other circumstances		25% of booking
14 days+ notice		50% of booking
7 days+ notice		75% of booking
Less than 7 days notice		100% of booking
Late vehicle (on arrival to destination)	Us
0-15 minutes late		$0
16-30 minutes late		5% of journey leg (pro-rata of booking)
31-45 minutes late		15% of journey leg (pro-rata of booking)
46-60 minutes late		30% of journey leg (pro-rata of booking)
61-75 minutes late		50% of journey leg (pro-rata of booking)
76+ minutes late		70% of journey leg (pro-rata of booking)
Vehicle no show	Us	Pro rata refund of the uncompleted portion of the journey as a result of the no show.
Late customer (departure time) Where you have contacted us before departure time, and booking continues:	Customer
0-15 minutes late		$0
16-30 minutes late		$60
31-45 minutes late		$90
46-60 minutes late		$120
61-90 minutes late		$150
91+ minutes late		$As negotiated
Customer No Show	You	100% of journey leg (pro-rata of booking)
Not As Booked	Us	10% of booking
Substitution	Us	10% of booking
Breakdowns	Us	See Late Vehicle (on arrival to destination)
Right To Refuse Travel	Us	$0
Changes to bookings	You	As negotiated and agreed
Unreasonable delays or breach of operator's hours or breaks during travel (As a direct result of your conduct)	You	$30 for every 15 minutes of delay
Cleaning or damage to vehicle	You	Unlimited
Loss of potential earnings	You	Unlimited
Non-economic loss	You	Unlimited